‘You don’t know me’: The value of intercultural communication to diversity equity and inclusion programs

Abstract

Against the backdrop of growing nationalism, xenophobia and racism in the United States and Europe, this article discusses the impact of intercultural communication training and diversity, equity and inclusion initiatives on respectful behavior and communication in the workplace in the United States. Using social constructionist and critical intercultural communication (critical IC) perspectives, this article examined the influence of power and political hierarchies on organizational practices, racial and gender diversity and employee behavior, all of which influence intercultural communication and interactions in the workplace and diversity, equity and inclusion (DEI) initiatives. I propose that a relational approach is required to foster intercultural understanding based on individuals building trust and rapport with each other.